LATEST COVID-19 NEWS
We will be moving online and temporarily closing our Neutral Bay Salon
Dear Bronzalicious Family,
I hope this email finds you well and in good health?
It feels like we're stuck in a bad movie, doesn't it? It's surreal, scary and stressful.
Like you, we desperately want our world, our daily life, our family, our business, our social interactions, our team, to be able to return to normal, as soon as possible.
Due to the changing and scary environment that we all find ourselves in, we have decided as a Team today that we will be temporarily closing the salon shop-front from Tuesday 23rd March and moving to online solutions to continue to look after you.
Even with the strictest of hygiene conditions, we can't abide by the 1.5m personal distance recommendations when performing our services, and because of that, we feel we can't 100% guarantee your safety, or that of our staff.
It has not been an easy decision to make, and it has been very confusing for our industry as a whole. We were first given notice from the NSW Government on Sunday 22nd advising that we should prepare to close within 48hrs, then hours later the Federal Government decided we can remain open.
We have had an 80% reduction in our bookings over the past 3 weeks, and this weeks forecast was looking worse again. An 80%+ reduction in bookings, tells us that the majority of you do not feel comfortable coming in at this time, and we completely understand and respect that.
With no weddings, events, holidays and social outings happening, and now with stage 2 restrictions looming, we have decided as a Team, that the best way we can continue to look after you and survive this crisis, is to move to an online presence.
Now for the Good News....
(cause we all need good news right now)...
We are committed to continuing to look after you while we are in isolation. We have been busy building at-home treatment kits for our key services.
We are 100% confident that there is no skin, beauty or tanning problem that we can't help you with. It will just be delivered to you in a new online format, for now.
Here is what we will be doing
- All our products available in-store SHOP HERE
FREE Australia-Wide Delivery
- Member Shopping Discounts Apply (just like in-store)
- Online Skin + Beauty + Tan Consultations Coming Soon
- Tutorials, Online Events, Competitions.
Whilst we can't offer refunds for treatments at this stage, we can offer you the following:-
- Credit to use towards any treatment in the future [when we re-open]
- Credit to use to shop ONLINE or towards one of our new at-home treatment kits which are coming soon.
- $25 Online Shopping Voucher [USE PROMOTION CODE: CORONA25]
- Please be advised, no treatment, course or package that has been purchased will expire while we are closed, we will extend and honour ALL pre-paid treatments upon opening.
NB: If you would like a prepaid treatment turned into a credit to shop online, please contact us at: firstname.lastname@example.org
so we can get this activated for you. Our phones won't be manned as usual, however we will check messages regularly and get back to you. We are running a short poll, can you PLEASE HELP US by answering a few Questions? POLL HERE
Thank you for your ongoing support, past, and future.
We will get through this.
We will be here for you on the other side of this.
We hope everyone stays healthy and strong, and we really look forward to seeing you online.
Lots of love & BIG BIG hugs to you all,
From your Bronzalicious Crew - Mel, Deb, Melinda, Sharon, Chloe, Kate, and Mink xx